Information Systems in Business: Introduction, The real world ofInformation Systems, Networks, What you need to know, The fundamentalrole of IS in business, Trends in IS, Managerial challenges of IT.System Concepts: A foundation, Components of an Information System,Information System Resources, Information System activities, RecognizingInformation Systems.
Fundamentals of strategic advantages: Strategic IT, Competitive strategyconcepts, The competitive advantage of IT, Strategic uses of IT, Building acustomer-focused business, The value chain and strategic IS, Reengineeringbusiness processes, Becoming an agile company Creating a virtual company,Building a knowledge-creating company.
Enterprise Business Systems: Introduction, Cross-functional enterpriseapplications, Enterprise application integration, Transaction processingsystems, Enterprise collaboration systems.Functional Business Systems: Introduction, Marketing systems,Manufacturing systems, Human resource systems, Accounting systems,Financial management systems.
Customer relationship management: Introduction, What is CRM? The threephases of CRM, Benefits and challenges of CRM, Trends in CRMEnterprise resource planning: Introduction, What is ERP? Benefits andchallenges of ERP, Trends in ERP.Supply chain Management: Introduction, What is SCM? The role of SCM,Benefits and challenges of SCM, Trends in SCM
Electronic commerce fundamentals: Introduction, The scope of e-commerce, Essential e-commerce, processes, Electronic payment processes.e-Commerce applications and issues: E-commerce application trends,Business-to- Consumer e-commerce, Web store requirements, Business-to-Business e-commerce, e-commerce marketplaces, Clicks and bricks in e-commerce.
Decision support in business: Introduction, Decision support trends,Decision support systems (DSS), Management Information Systems, On-line analytical processing, Using DSS, Executive information systems,Enterprise portals and decision support, Knowledge management systems,Business and Artificial Intelligence (AI), An overview of AI, Expertsystems.
Security, Ethical and societal challenges of IT: Introduction, Ethicalresponsibility of business professionals, Computer crime, Privacy issues,Other challenges, Health issues, Societal solutions.Security management of IT: Introduction, Tools of security management,Internetworked security defenses, Other security measures, System Controlsand audits.
Managing IT: Business and IT, Managing IT, Business / IT planning,Managing the IS function, Failures of IT management.Managing global IT: The International Dimension, Global IT Management,Cultural, Political and Geo - Economic challenges, Global Business/ ITstrategies, Global Business / IT applications, Global IT Platforms, Globaldata access issues, Global Systems development.