What is operations management? Production system concept,Transformation process, difference between products and services, OMin the organizational chart, operations as service, Historical developmentof OM, Current issues in operations management, Operations strategy,competitive dimensions, operations strategy in manufacturing,developing manufacturing strategy, operations strategy in services
Break even analysis - Break even analysis in terms of physical units,sales value, and percentage of full capacity. Break even for MultiProduct situations, Capacity expansiondecisions, Make or Buy decisions, Equipment Selection decisions,Production process selection decisions, Managerial uses of break evenanalysis, Limitations of Breakeven analysis.
Forecasting as a planning tool, forecasting time horizon, short and longrange forecasting, sources of data, types of forecasting, qualitativeforecasting techniques, quantitative forecasting models - Linearregression, Moving average, Weighted moving average, Exponentialsmoothing, Exponential smoothing with trends, Measurement of errors,Monitoring and Controlling forecasting models.
Facilities location decisions, factors affecting facility location decisionsand their relative importance for different types of facilities, Facilitylocation models.Facility layout planning. Layout and its objectives for manufacturingoperations, warehouse operations, service operations, and officeoperations., principles, types of plant layouts – product layout, processlayout, fixed position layout, cellular manufacturing layouts, hybridlayouts, Factors influencing layout changes.
Productivity and work studyProductivity and the standard of living, Productivity and theorganization, productivity, variables affecting labour productivity, workcontent and time, Work Study and related working conditions and humanfactors.Method StudyIntroduction to Method Study, Data collection, recording, examining,and improving work, Material flow and material handling study, Workerflow study, Worker area study,Work MeasurementIntroduction to Work Measurement, Work sampling study, Time studyand setting standards
Introduction to capacity planning – CRP, MRP, MRP 2. MPS.Managerial importance of aggregate plans, alternatives for managingdemand and supply, capacity augmentation strategies. Matching demandand capacity, demand chase aggregate planning, level productionaggregate planning.
Role of Materials Management- materials and profitability, Purchasefunctions, Procurement procedures including bid systems, Vendorselection and development, Vendor rating, ethics in purchasing. Rolesand responsibilities of purchase professionals. Concepts of lead time,purchase requisition, purchase order, amendments, forms used andrecords maintained.Inventory Management: Concepts of inventory, types, Classification,selective inventory management, ABC VED, and FSN analysis.Inventory costs, Inventory models – EOQ, safety stocks, Re order point,Quantity discounts.Stores- types, functions, roles responsibilities, Inventory records,
Introduction, distinctive characteristics of service operations, Service/productmix, intangible nature of services, simultaneous provision and consumptionof services, time dependent capacity, customer management, multi sitemanagement, factors involved in delivering services, categories of services,service delivery systems, design, IT based and other service delivery systemsdesign, Issues to considered in delivery system design service profilingmanagement