Introduction: What Is Knowledge Management, Multidisciplinary Nature of KM, Drivers ofKM, The Two Major Types of Knowledge, The Concept Analysis Technique, History ofKnowledge Management, From Physical Assets to Knowledge Assets, OrganizationalPerspectives on Knowledge Management, Why Is KM Important Today?, KM for Individuals,Communities and Organizations, Future Challenges for KM.
Understanding knowledge: the core of business: Knowledge, Intelligence, Experience,Common sense. Cognition and KM. Types of Knowledge, Expert Knowledge, Human Thinking& Learning. Organization Knowledge Management architecture and Implementation Strategies.Knowledge creation and capture: Knowledge Creation, Nonaka’s Model, Major TheoreticalKM Models, Takeuchi Knowledge Spiral Model, Knowledge Conversion, Knowledge Spiral.Knowledge Architecture, Other knowledge capture techniques
The knowledge management cycle: Knowledge Management System Life Cycle, MajorApproaches to the KM Cycle, The Zack KM Cycle, The Bukowitz and Williams KM Cycle, TheMcElroy KM Cycle, The Wiig KM Cycle, An Integrated KM Cycle,KNOWLEDGE CODIFICATION: Explicit Knowledge Codification, Cognitive Maps,Decision Trees, Knowledge Acquisition and Application Tools.
Knowledge sharing and communities of practice: The Social Nature of Knowledge, SharingCommunities, Types of Communities, Roles and Responsibilities in CoPs, Knowledge Sharingin Virtual CoPs, Data Mining and Knowledge Discovery, Blogs, Content Management Tools,Knowledge Sharing and Dissemination Tools, Networking Technologies, Obstacles toKnowledge Sharing, Organizational Learning and Social Capital, How to Provide Incentives forKnowledge Sharing
Knowledge application: Knowledge Application at the Individual, Group & OrganizationalLevels, Characteristics of Individual Knowledge Workers, Task Analysis and Modelling, EPSS,Knowledge Reuse, Knowledge Repositories, Strategic & Practical Implications of KnowledgeApplicationThe role of organizational culture: Different Types of Cultures, Organizational CultureAnalysis, Culture at the Foundation of KM, The Effects of Culture on Individuals, CulturalTransformation to a Knowledge-Sharing Culture, Organizational Maturity Models, KM MaturityModels, CoP Maturity Models,
Km strategy and metrics: Knowledge Management Strategy, Knowledge Audit, Gap Analysis,The KM Strategy Road Map, The Management of Organizational Memory, BalancingInnovation and Organizational Structure, Historical Overview of Metrics in KM, KM Metrics,The Benchmarking Method, The Balanced Scorecard Method.
The km team & learning organizations: learning organization: The mystique of learningorganization, learning and change, RICE Model. Major Categories of KM Roles, SeniorManagement Roles, KM Roles and Responsibilities within Organizations, the KM Profession.ETHICAL, LEGAL AND MANAGERIAL ISSUES.Practical Components:• To expose and make students to prepare a report on knowledge managementpractices implemented by successful companies.• Make a team of 2-3 students and asking them to conduct a telephonic interview or surveyregarding local businesses familiarity with and level of literacy in KM.• To do a comparison on the KM Life Cycle Models and seeing their applicability inorganizations.• To organize a group discussion for students and enable them to go through the knowledgeacquisition phases.• Asking students to compare and contrast on different COPs.