Introduction: Understanding conflict, components, perspectives of conflict, types of conflict,models of conflict – Process and Structural Models, functional & dysfunctional conflict,relationship between conflict and performance in team, levels of conflict – intrapersonal,interpersonal, group & organizational conflicts, sources of conflict - intrapersonal, interpersonal,group & organizational sources.
Conflict Management Design: Nature of conflict Management, contingency approach, conflictmanagement process, the conflict domain, conflict trends, conflict distribution, conflict mappingand tracking.
Managing Conflict: Managing interpersonal conflict: Thomas conflict resolution approach,behavioral style and conflict handling, the Cosier Schank model of conflict resolution,collaboration & conflict resolution, dealing with difficult subordinates, boss & colleagues, 1 to 1dispute resolution.Managing team & organization conflict: techniques to resolve team conflict, strategies toresolve organizational conflict, effective listening and dialogue skills, humor and conflictresolution, negotiation as a tool for conflict resolution.
Conflict resolution and Cost: Conflict resolution models, framework model, classical ideas,new developments in conflict resolution. Environmental conflict resolution, gender and conflictresolution. Assessing the cost of workplace conflict.
Negotiations-Types of Negotiations, negotiation process, factors for successful negotiations,essential skills for negotiation, tricks used in negotiation process, psychological advantage ofnegotiations, Techniques of negotiation, issues in negotiations.
Negotiation strategies: Strategy and tactics for distributive bargaining, strategy and tactics forintegrative negotiation, negotiation strategy and planning. Finding and using negotiation power,sources of power, Ethics in negotiation.
Managing difficult negotiations: Third party approaches: Third party interventions, formalintervention methods – Arbitration, Mediation and Process Consultation, Informal interventionmethods, best practices in negotiation.Practical Components• Survey the conflict resolution techniques adopted by individuals based on individualpersonality types.• Dividing students into groups and give a scenario to negotiate and reach conclusion.• Reading: 8 Habits of Highly Effective People; apply the concepts to understand howpeople approach negotiation through different mind – sets.• Conduct Role Plays for different scenarios.• Solve various case studies dealing with conflict between teams and organizations.• Ask students to identify three unconscious factors that may affect their negotiationeffectiveness and ask them to explain why or how that phenomenon may occur.• Management games like two dollar game, cross the line games can be played in the classto develop negotiation skills among the students.