Introduction-Definition, Basic Approach, TQM framework, Historical Review, Benefits of TQM.
Contribution of Quality Gurus- Edward Deming, 14 points, PDSA cycle, Joseph Juran, Quality trilogy, Crosby & quality treatment, Ishikawa and company wide quality control, Taguchi & his quality loss function.
Characteristics of quality leaders, Quality statement, strategic planning, Introduction to quality costs, prevention costs, Appraisal costs, failure costs, Management of quality costs, economics total of quality costs and its reduction.
Improvement as problem solving process W-V Model of CI, process control Reactive Improvement Standard steps & 7 tools of quality, seven steps, management diagnosis of seven steps, reactive improvement. Proactive Improvement. Introduction, standard steps, 7 management tools, applying proactive improvement, to develop new product- three stages & nine step.
Kaizen, Re-engineering, Six Sigma, Benchmarking Definition, Process of benchmarking, 5S, 3M, Poka-Yoke.
Introduction to QFD and QFD process, Quality by design, Rationale for implementation of quality by design, FMEA, Design FMEA and process FMEA.
Introduction to different standards Quality management systems, Bureau of Indian standards (BIS), Institute of Standards Engineers (SEI), ISO-9000 series of standards, Overview of ISO-14000, Overview of TS 16959.
Product acceptance control through IS 2500 part 1 and part 2.